Return/ Exchange Policy
At Blush Me, we take great care in ensuring every order reaches you in perfect condition. However, we understand that things don't always go as planned.
We accept return or exchange requests only in the following cases:
-The product received is damaged or faulty
-An incorrect item was sent by our team
We do not accept returns or exchanges for any other reason, including change of mind, ordering the wrong shade or product, or any mistake made at the time of purchase. Please review your order carefully before completing checkout.
Damaged or Faulty Products
If your order arrives damaged or faulty, please reach out to us with clear photos of the product and packaging. We will review your case and determine the appropriate resolution this may include a replacement or another suitable remedy at our discretion.
To report a damaged or faulty item, contact us at:
-Email: blushmelk@gmail.com
-Instagram/Facebook DM: @blushme.lk
-WhatsApp: 0773730054
Incorrect Items Sent by Our Team
If you received a product that does not match what you ordered due to an error on our end, please contact us immediately through any of the channels above so we can look into it. Kindly ensure that the product remains unopened, unused, and in its original packaging until the issue has been reviewed by our team.
Wrong Product Ordered by Customer
If you selected the wrong product, shade, or variant at the time of placing your order, we are unable to offer a return or exchange. All sales are final once an order is placed, so please make sure your selections are correct before checking out.
Missing Items in Orders
If you believe an item is missing from your order, please contact us immediately through any of our customer support channels with your order number and details of the missing item. Our team will review the issue and assist you accordingly.
Order Cancellations
Once a payment has been made, orders cannot be cancelled. We begin processing paid orders right away to ensure fast delivery, which means we are unable to make changes or cancellations once payment is confirmed.
Before completing your purchase, please double-check the following:
-Your selected shades, sizes, and quantities are correct
-Your delivery address is accurate
-Your order summary reflects exactly what you intend to buy
Contact Us
For any queries related to returns, exchanges, or your order, get in touch with our team:
-Email: blushmelk@gmail.com
-Instagram/Facebook: @blushme.lk
-WhatsApp: 0773730054
We're here to help and will do our best to resolve any issues as quickly as possible.